Toula Yiapatou - Elia

Toula Yiapatou Elia is an accomplished IT professional with a remarkable career spanning over 33 years. With extensive experience in the telecommunications industry, Toula has demonstrated her expertise in various areas, including project management, change management, business processes, analytical skills, and software development.

​

Toula's journey in the IT field began after she obtained her Bachelor's Degree in Computer Science, with a minor in Marketing, from the New York Institute of Technology (NYIT). Graduating with honors, Magna cum laude, Toula gained a solid foundation in computer science principles.

​

Driven by a passion for continuous learning and professional growth, Toula pursued a Master of Business Administration (MBA) degree at the Cyprus International Institute of Management (CIIM). Specializing in Business Administration, with a minor in Marketing, she graduated with honors, further expanding her knowledge and expertise in the business realm and enhancing her strategic thinking and problem-solving skills.

​

Throughout her career, Toula has made significant contributions in various roles. She served as the Head of Billing, Collections & Recoveries Department at CYTA, a leading telecommunications company in Cyprus. In this position, Toula's keen eye for detail, strong written communication skills, and exceptional analytical abilities have been instrumental in managing billing systems, ensuring accurate billing processes, and analyzing complex requirements. Her unwavering commitment to quality and precision has contributed to the success of the department for over than 8 years.

​

Toula has held pivotal positions in the IT field as well. For more than 20 years, she has been an invaluable IT Project Manager, leading and executing diverse IT projects with a focus on effective teamwork, strategic thinking, problem-solving, and communication. As a Systems Analyst, she applied her expertise in computer science and analytic problem-solving to contribute to the organization's objectives.

 

In her professional journey, she has earned certifications as a practitioner in Prince2 Project Management methodology, showcasing her ability to successfully manage projects of varying complexities. Additionally, she has completed training in change management through Prosci USA, equipping her with invaluable insights into effectively managing organizational change.

​

In summary, Toula Yiapatou Elia is a highly experienced IT professional with a passion for excellence and a dedication to continuous improvement. Her extensive knowledge in project management, change management, business processes, and computer science, coupled with her exceptional analytical and communication skills, positions her as a valuable asset in anything she is involved with. With a track record of delivering results and her commitment to making a positive impact, Toula is poised to driving success in your business as well.